If you are looking for outstanding service you have come to the right place! We had an emergency leak that flooded our entire garage. Customer service from the get go was amazing, we had an appointment set asap with the receptionist and Lex's men arrived on time. They were so polite and friendly, giving us updates along the way and working SO quickly. Once finished they put us in touch with the proper channels for inspection, showed and told us what they had done and told us if we needed anything else to please call them. Such a great experience compared to other companies we had used in the past! Thanks, guys! Y'all really are the best!
It's very refreshing to see a company who has great customer service and goes above and beyond. Chris resolved my hot water issue and even called to see if he could come early to fix it! I recommend this company to everyone!
Very good experience with Lex's Plumbing. I encountered a leak on the exterior of my house due to a tree root damaging a water pipe. They were upfront on charges to expected. I asked what I could do to mitigate the charges and they explained item by item. I was able to save cost by excavating the area thoroughly prior to their visit. Alex was the plumber and was great to work with. He called 30 minutes in advance and said when he would be arriving. Upon arrival he surveyed the situation, told me what he needed to do, left and got needed materials and returned promptly. Fix was complete in about 45 minutes. He explained how to help avoid the roots growing into the pipe again and provided a receipt via email. I would use Lex's plumbing again.
I couldn't have asked for a better experience from Lex's Plumbing! The valve for our hot water heater and the main valve into the house both seized in the off position at the same time and we had no water to the house. The plumbers were on time and went above and beyond any plumbing service that I've used in the past. As the previous reviewer stated, the guys that came out were friendly and unintimidating. They were highly knowledgeable and finished the job with time to spare. As long as I live in the area, I know I will be using their services.
I called the office in Frisco, Tx on a Friday morning and got someone to my house in an hour!!! A super nice guy named Alex came out and took care of every need and it took him less than 1 minute to pinpoint the problem!!! I would definitely recommend Lex's Plumbing to any of my friends!!
Master Plumber Matt Lawrence is a dedicated professional that takes pride in his work and looks as if he enjoys every minute of it. If this Company is full of employee's of this caliber this is one super Company. I would tell anyone who's reading this review this is the Company for you. I'll like to thank you for sending a true professional that not only did a great job with the work but also explaining what he would be doing and what he expected the outcome to be. Thank You!!!!
I've had Lex's Plumbing come out on 2 separate occasions for 2 unrelated plumbing issues through my Home Warranty Plan and the service was so impressive each time, that I just had to give them kudos!!!! Chris, Mike, and Adam are extremely knowledgeable, friendly, honest, and efficient! Great job guys!
We had an issue with our toilets plumbing, and couldn't figure out the source of the problem. We had been recommended Lex's Plumbing by a close friend and a plumber came out the next day. He arrived on time and was extremely professional. Within a half hour, he had completed the job and went over the issue and how we could avoid a similar issue in the future. I'm crossing my fingers that we don't have any other plumbing issues in the future, but if I do, I'll be calling Lex's plumbing.
We have used Lex's plumbing for more than one service and each time, we have had a professional, honest plumber come out and complete the job at hand. It's nice to have a reliable company that you can trust to complete the job. Lex's Plumbing is the company I will be recommending to all my neighbors and friends from now on.
Lex's Plumbing came to my home through our home warranty company. I was very impressed when I got a call asking if they could arrive a half hour earlier than the quoted time frame. I was all for that. Alex was my plumber. He wasn't deterred by my kids and a big dog in the house. He did his job and was very nice. He even provided advice on one of the issues that was not covered by the warranty. He was all about "the Customer's needs" and fair pricing. The professionalism was above and beyond my expectations. I will definitely call on Lex's Plumbing for any future needs.
If we could give Lex's plumbing 6 Stars we would..........we had what we were told by others to be a very expensive plumbing job. I explained the symptoms over the phone to Alex ( the owner ) and he gave me an accurate assessment. their quote was significantly lower than others provided. our technician was Chris ...............he was awesome......honest, professional, friendly, informative , on time and got the work done with no attempt for "upselling" of anything else (something we all find common with service providers). Lex's plumbing has a customer for life...........
Gave me a quote right over the phone, didn't have to come out and charge me for an estimate. The quote was the cheapest out of 4 quotes. Office staff was super nice and professional. They came out the same day! 2 uniformed clean plumbers showed up in a clean marked work truck. Both were also nice and professional. Finished the job that night. If they stay 10 minutes or 10 hours the price quoted is the price you pay. Really refreshing to see a company that actually does what they say. An excellent job was done. Will use for all plumbing needs in the future.
We had Lex's Plumbing scheduled to come and change a leaky outside faucet. We were given a window from 1-5pm that we would be serviced. Alex called at 11:30 and asked if he could come early - heck yes!! He quickly fixed our leaky faucet as well as showed me the "correct" way to turn it off (it is trickier you would think!). Super, super nice guy! Will definitely use them again.
My garbage disposal had gone out on Tuesday, I ordered a new one and attempted to do the installation myself after a day of frustration I called Lex's Plumbing at 3:00 p.m. on Friday. Two hours later they showed up and one hour later I now have peace of mind. Thanks, Robert and thank you to the staff for squeezing me in and saving my weekend!!
From my initial contact with a representative from this company, I was greeted courteously and professionally. Chris Morse arrived at my home introduced himself and his apprentice and asked questions to assess the nature of my plumbing issue. Chris, immediately came up with a non-evasive solution to my issue and was able to make the repair in about an hour. After completing the repair he explained what was done, and offered suggestions to prevent future issues of this nature. He then asked if there were any additional plumbing questions or issues I had in my home that he could assist with. In summary, Chris went beyond my expectations and completed the job efficiently and effectively. My experience was excellent and I would recommend Lex's Plumbing without hesitation to anyone.
I am a newer home owner and not great at fixing things and when to know if I am being "ripped off". I had an outside water leak issue. The company sent Mike out to assist. He was OUTSTANDING. He made me feel very comfortable with the process and walked me through what he was doing as he worked. I will only use this company from now on.
We had a couple of simple plumbing issues to be addressed. Mike came out and understood right away what needed to be done, explained it to me, and did exactly what he said he would. He didn't try to upsell me or repair more than what was needed, which I appreciated very much. He also quoted the prices before the work which I believe was very fair. Mike cleaned up after the work, was very friendly and professional, and even emailed my receipt to me. He exceeded my expectation otherwise I wouldn't be writing this review, I'm a hard customer to satisfy (ask my wife). We will definitely call on Lex's again when we, or our neighbors in Castle Hills, need plumbing help.
Highly recommend! Great service and value. Chris was knowledgeable and personable. He explained everything in a way I could understand and charged less than expected! You can tell this is a family owned business because they treated us like family.
I was put in touch with them by my home warranty insurer, and Chris came out and replaced my hot water heater and waste disposal. Not only did he go out of his way to give us same day service to get back up and running, but he also provided me with up front and honest guidance on the products he was dealing with and the worthiness of upgrades and such as well as candid advice on a couple of other issues. Plumbers often get a hard time with reviews as good customer service can be scarce. Not the case here at all. Highly recommended.
Called the office as we needed to get our water heater replaced ASAP! I called the office spoke to Lori advised of our situation and she stated she would call me back, not only did they call back Paula put Alex the owner on the phone and he said Joey I will have my tech our there in an hour and he will have you up and running shortly. I left the office at 4 by the time I got home they had the old water heater out ready to install the new one. It took Chris (tech) and his assistant about an hour to get everything done. The office personnel and techs from start to finish were very professional, clean, honest and all around did an awesome JOB!!! I will definitely be using Alex and his team again, hopefully, later than sooner 🙂 In this competitive world we live in honesty and good work is hard to find, but with these guys, I have nothing to worry about. Thank you Alex, Lori, Paula and Chris my Family and I really appreciate everything yall did!